Services under Right to Service Act
Urban Local Bodies Department, Haryana
| Sr. No. | Name of Service | Time Limit (Working Days) |
Designated Officer | First Grievance Redressal Authority | Second Grievance Redressal Authority |
|---|---|---|---|---|---|
| 1 | Issue of conveyance deed in Municipal Corporations, Municipal Councils and Municipal Committees | 15 days | Executive Officer (Municipal Council) / Secretary (Municipal Committees) | Sub Divisional Magistrate of Sub Division concerned (Municipal Councils & Committees) | District Municipal Commissioner of District concerned (Municipal Councils & Committees) |
| 2 | Removal of solid waste from streets / Roads / Green Belts / Open Spaces | 2 days | Chief Sanitary Inspector (Municipal Council) / Sanitary Inspector (Municipal Committee) | Executive Officer (Councils) / Secretary (Municipal Committees) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 3 | Replacement of street lights | 10 days | Junior Engineer (Municipal Council & Committee) | Municipal Engineer (Municipal Council & Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 4 | Change of owner / occupier in Property Tax Register (Except in death case) | 15 days | Secretary / Executive Officer (Municipal Committee / Council) | Sub Divisional Officer (C) of the Sub Division concerned (Municipal Committee & Council) | District Municipal Commissioner of District concerned (Municipal Committee & Council) |
| 5 | Change of owner / occupier in Property Tax Register (Death case) | 45 days | Secretary / EO (Municipal Committee / Council) | Sub Divisional Officer (C) of the Sub Division concerned | District Municipal Commissioner of District concerned |
| 6 | Granting permission for road cutting | 60 days | Divisional Commissioner Concerned | District Municipal Commissioner (Municipal Council & Committee) | Divisional Commissioner concerned |
| 7 | Granting permission for installing communication and connectivity infrastructure | 45 days | Additional Deputy Commissioner (Municipal Council & Municipal Committee) | Divisional Commissioner (Municipal Council & Committee) | Director, Urban Local Bodies |
| 8 | Booking of Community Center | 15 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 9 | Issue Certificate of Dog Registration / brought for show purpose | 15 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 10 | Renewal Certificate of Dog Registration / brought for show purpose | 07 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 11 | Request for issue Copy of Documents | 15 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 12 | Issue of License for Sale of Meat | 15 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 13 | Renewal of License for Sale of Meat | 07 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 14 | Issue of License for Import of Meat / Sale of imported Meat | 15 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 15 | Issuance of Occupation Certificate — original municipal limits, TP/IT/Rehabilitation/regularized colony schemes, all plot sizes, no composition of offence | 18 days | Commissioner (Municipal Corporation) | Divisional Commissioner concerned | Director, Urban Local Bodies |
| 16 | Issuance of Occupation Certificate — CLU granted sites up to 5 acres in Gurugram & Faridabad, no composition of offence | 18 days | Commissioner Municipal Corporation, Gurugram / Faridabad | Divisional Commissioner concerned | Director, Urban Local Bodies |
| 17 | Issuance of Occupation Certificate — All CLU granted sites (except ≤5 acres in Gurugram & Faridabad), no composition of offence | 18 days | Director, Urban Local Bodies, Haryana | Additional Chief Secretary, Govt. Haryana, ULB Department | — |
| 18 | Clearance of objections related to property dues, size, floor details, authorized/unauthorized status and property category on No Dues Certificate Portal | 10 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | Executive Officer (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 19 | Issuance of new Property ID | 10 days | Superintendent / Secretary (Municipal Council) / Tax Clerk (Municipal Committee) | EO (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 20 | Removal of Stray Cattle | 2 days | Chief Sanitary Inspector (Municipal Council) / Sanitary Inspector (Municipal Committee) | Executive Officer (Councils) / Secretary (Municipal Committees) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 21 | Installation of Drain Covers | 2 days | Chief Sanitary Inspector (Municipal Council) / Sanitary Inspector (Municipal Committee) | Executive Officer (Municipal Councils) / Secretary (Municipal Committees) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 22 | Coverage of manholes of sewerage and storm water drains | 2 days | Chief Sanitary Inspector (Municipal Council) / Sanitary Inspector (Municipal Committee) | Executive Officer (Municipal Councils) / Secretary (Municipal Committees) | District Municipal Commissioner (Municipal Council & Municipal Committee) |
| 23 |
(i) Sanction of building plans — original municipal limits, TP/IT/Rehabilitation/regularized/notified colonies, all plot sizes / other uses
(except institutional & commercial ≥ 1000 sq.m.), no composition of offence.
(ii) Commercial / institutional uses — sites 1000–5000 sq.m.
(iii) Commercial / institutional uses — sites ≥ 5000 sq.m.
(iv) CLU granted sites up to 5 acres — MC Gurugram & Faridabad, no composition of offence.
(v) CLU granted sites except ≤ 5 acres in Gurugram & Faridabad, no composition of offence.
|
20 days
60 days
60 days
20 days
20 days
|
EO concerned (Municipal Council) / Secretary (Municipal Committee)
EO concerned (Municipal Council) / Secretary (Municipal Committee)
Chief Town Planner, ULB Department
Commissioner, MC Gurugram / Faridabad
Director, Urban Local Bodies Department
|
Deputy Municipal Commissioner concerned
Director, Urban Local Bodies Department
Director, Urban Local Bodies Department
Divisional Commissioner concerned
Addl. Chief Secretary, Govt. Haryana, ULB Dept.
|
Divisional Commissioner concerned
Principal Secretary, Govt. Haryana, ULB Dept.
Principal Secretary, Govt. Haryana, ULB Dept.
Director, Urban Local Bodies Department
—
|
| 24 | Change of land use (CLU) permission for units within controlled areas — within Final Published Development Plan of the Controlled Area, confirming zone | 60 days | Director, Urban Local Bodies Department | Additional Chief Secretary, Govt. Haryana, ULB Department | — |
| 25 | Issuance of permission for granting advertisement rights under Haryana Municipal Corporation Advertisement Byelaws, 2018 and Haryana Municipal Advertisement Byelaws, 2019 | 60 days | Executive Officer concerned (Municipal Council) / Secretary (Municipal Committee) | District Municipal Commissioner (Municipal Council & Committee) | Director, Urban Local Bodies |
| 26 | Repair of Pot holes (Roads) | 05 days | Municipal Engineer (Municipal Council) / Junior Engineer (Municipal Committee) | Executive Engineer (Municipal Council) / Municipal Engineer (Municipal Committee) | District Municipal Commissioner (Municipal Council & Municipal Committee) |